How can we help?

Help & FAQs

FAQs

Do you service my area?

Currently we service Calgary area.

What is included in a cleaning?

Please visit for the complete checklist: https://yourcleaningfairy.ca/house-cleaning-services

How much will it cost?

We operate on a flat rate basis depending on the size of the house: number of bedrooms and other rooms like offices, dens, bonus rooms, as well as bathrooms. When booking a service, please indicate the number of rooms in addition to bedrooms. Developed basement cleaning can be booked as an add on, similar to Deep and Move Out/In Cleaning.

For the complete cleaning quote, please visit: https://yourcleaningfairy.ca/booking-page/

Do you bring your own cleaning supplies, products and equipment?

Yes, we bring our own cleaning products.

Can I trust my cleaning professional?

Our cleaning professionals undergo reference and background check, police check included.

What is your 100% satisfaction guarantee policy?

We offer a 100% Customer Satisfaction Guarantee to all our clients.If you’re not happy with your cleaning, please contact us right away, or within 24 hours of the job completion. We will return to your house within 48 hours and re-clean all disputed areas free of charge. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

 

What is your refund policy?

If you’re not happy with your cleaning, please contact us right away, or within 24 hours of the job completion. We will return to your house within 48 hours and re-clean all disputed areas free of charge. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

 

How do I book my first appointment?

To book your first appointment, please visit: https://yourcleaningfairy.ca/booking-page/

Do you offer discounts for recurring bookings?

We offer discounts to all our loyal recurring customers.

20% off for a weekly cleaning

15% off for a bi-weekly cleaning

10% off for a monthly cleaning

Will I get the same maids every time for recurring service?

We do our best to send to your home the same maids every time. There are certain circumstances that we can not control, like illness or emergency.

What happens after I book my cleaning?

After you book, we double check and make sure that the day and time spot you selected is still available. We’ll then contact you by email to confirm your booking.