We will arrive within the arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If we're running late, we'll contact you.
Because we reserve a time especially for you, please make any schedule changes by 5PM the day before service to avoid incurring a $45 cancellation fee.
If you are not happy with your service at all, let us know right away (same day if possible) and we'll try to make things right.
A hold will be placed on your card the day before service. Please note that some banks show this hold as a charge, but it is just a pre-authorization. You won't be charged until after the service is completed and you will receive an email invoice immediately.
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